Question 1

Processing Time

Accepted Answer

All items in our shop are made to order.  The processing time for standard orders is 2 weeks. Custom orders (including bulk, business orders, & DTF transfers) may take longer depending on the order type and design. If you have a specific question about your order, please send us a message.

Question 2

Shipping Info

Accepted Answer

Shipping charges are calculated, based on the weight of your order and your regional location.
Free shipping applies to U.S. orders of $200 or more.
We use USPS for smaller orders and may use UPS for larger orders.
You will receive a tracking notification email when your order ships. Standard delivery times apply. Please allow 24 hours for tracking to update.
We are not responsible for lost or stolen packages. If you have this issue, please file a claim directly with the shipping provider.

Question 3

Local Pickup

Accepted Answer

Free pickup is available in Middletown, NY only. Select "Local Pickup Middletown, NY" on Cart page under Shipping options.
You will receive an Order Pickup Ready email (separate from order placed confirmation) when it is available for pickup.
Products are not created at pickup location and the processing time of up to 2 weeks still applies.

Question 4

Return Policy

Accepted Answer

As all of our items are made to order, we do not accept returns. 
If there is an issue with your order, please send us a message immediately upon your inspection of its arrival or within 3 business days. If you message us after 3 business days and your issue is deemed eligible, we may issue a credit for a future order. Shipping is not included in order issue refunds or credits.

Question 5

Cancellations

Accepted Answer

Due to the custom nature of orders, no cancellations are allowed.

Question 6

Clothing Care Instructions

Accepted Answer

To prolong the life of your custom printed garment, please follow these steps:
Machine wash inside out in cold water on a gentle cycle 
Hang to dry (best) or tumble dry on low heat
Do not dry clean, iron, or bleach your garment

Frequently Asked Questions